How may we help?

From sizing guidance to shipping and care, this page covers the essentials for a smooth experience with oceanblissbali. You’ll also find quick answers in the FAQ below.

If you need a little extra help or can’t find what you’re looking for, we’re always one message away at oceanblissbali@outlook.com.

FAQ

Size information

The collection is available in sizes XS–XL.
Fit is generally true to size. If you’re between sizes or prefer a bit more coverage, choosing the larger size is recommended.

A size chart will be included on every product page.

Swimwear fit

Each style is designed with a minimal, refined silhouette and soft stretch for comfort.

All pieces are double-layered, seamless, and crafted with a smooth, supportive feel.

Swimwear materials

Every piece is double-layered and seamless, giving a smooth, comfortable fit.

Solid colours:
Made from 80% Nylon / 20% Spandex — soft, supportive, and designed to hold its shape while feeling gentle on the skin.

Printed styles:
Made from recycled materials — 82% Recycled Polyester / 18% Elastane using Ace Tex Recycled fabric.

All rings and charms are made from stainless steel.

Every oceanblissbali piece is made in Bali, crafted with intention, care, and attention to detail.

Swimwear care

To keep each piece looking its best:

• Hand wash cold
• Lay flat to dry
• Avoid ironing
• Avoid tumble-drying
• Rinse after swimming in chlorine or salt water
• Avoid rough surfaces that may snag the fabric
• Allow sunscreen or tanning oil to absorb before wearing

Proper care helps maintain shape, color, and fabric integrity.

Mix & match tops and bottoms

Yes - all tops can be paired with any bottoms.

Please note:

• Our solid-color pieces are made from 80% Nylon / 20% Spandex.
• Our printed pieces are made from 82% Recycled Polyester / 18% Elastane.

Both options are double-layered & seamless, but because the materials differ, the texture and stretch may feel slightly different when mixing solid and printed styles.

Swimwear factory

Each piece is ethically crafted in Bali, Indonesia, in collaboration with a small local team that prioritizes quality, responsible production, and meticulous attention to detail.

Payment information

We accept secure online payments from customers worldwide.

Accepted Payment Methods

  • Credit & debit cards
  • PayPal

All payments are processed through trusted, encrypted payment providers to ensure your information remains safe.

Currencies & Exchange Rates

Prices on our website are shown in your local currency for reference.

At checkout, the final amount may be:

  • Processed in Indonesian Rupiah (Rp), or
  • Processed in your local currency (for example when paying with PayPal)

The exact amount you pay is determined at checkout and may vary slightly due to:

  • Your chosen payment method
  • Exchange rates applied by PayPal or your bank

You will always see and confirm the final amount before completing your payment.

Taxes & Duties

  • Prices do not include any import duties, taxes, or customs fees that may be charged by your local authorities.
  • Any such fees are the responsibility of the customer and are payable upon delivery.


Payment Security

All transactions are protected using industry-standard security measures. We do not store or have access to your full payment details.

Shipping information

All orders ship directly from Bali, Indonesia, with DHL Express.

Your order is sent door-to-door, fully trackable, and handled by one of the fastest and most reliable couriers available. You’ll receive a tracking number as soon as your order is on its way.

Shipping costs are calculated in Indonesian Rupiah (Rp) and may be converted to your local currency depending on the payment method and exchange rate.

Delivery time

Typical DHL Express delivery times after shipping:

• Europe: 3–5 business days
• United States: 3–7 business days
• Australia: 3–6 business days
• Rest of the world: 3–10 business days

Delivery may vary slightly due to customs processing or peak-season demand.

Customs or import taxes

International shipments may be subject to import duties, taxes, or customs fees, depending on your country.

Some regions require the customer to pay these fees before delivery.

DHL sometimes offers duty-paid services to pre-pay customs, but availability depends on your location.

If you’re unsure, we recommend checking your local import rules to avoid surprises.

Delays or lost/damaged shipments

While DHL Express is very reliable, occasional delays can happen due to customs processing, peak season demand, weather conditions, or other unexpected events.

If your shipment arrives damaged or appears to be lost, please contact us right away. We’ll work with DHL to open a claim and assist you through the resolution process. Your order is always shipped with full tracking, so we can help monitor its progress and follow up if anything goes wrong.

Return & exchange policies

Returns
You may return your order within 14 days of delivery as long as all conditions are met:

• Item is unused and unwashed
• Hygiene liners/protective stickers are intact
• Tags are still attached
• No signs of wear, including makeup, deodorant, perfume, stretching, or damage
• Returned in original packaging, including the swimwear bag and any materials included

Customers are responsible for return shipping costs.

Once your return is received and inspected, you’ll be notified regarding approval and the next steps.

Exchanges
Exchanges for another size or style are possible, depending on availability.

Please contact oceanblissbali@outlook.com before sending anything back so we can confirm stock and provide the correct instructions.

Contact information

If you need help or have any questions, you can reach us at:

We’re always happy to assist you!